Return & Refund Policy

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At triostare.store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

  • The item was delivered damaged or defective

  • You received the wrong product

  • The product is unused and in original packaging

  • The return request is made within 7 days of delivery

Items must be:

  • Unused and unworn

  • In original condition

  • With original tags, manuals, and packaging

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Personal care or hygiene products

  • Opened accessories

  • Clearance or sale items

  • Customized or special-order products

3. Return Process

To initiate a return:

  1. Contact us at support@triostare.store

  2. Provide your Order Number and product details

  3. Share pictures (if item is damaged or incorrect)

  4. Our team will review and respond within 1–2 business days

Once approved, you will receive return instructions.

4. Refund Policy

  • Refunds are processed after inspection of the returned item.

  • Approved refunds are issued within 5–10 business days.

  • Refunds will be made via the original payment method:

    • Bank Transfer

    • Online Payment reversal

    • For COD orders, refund via bank transfer or mobile wallet

Shipping charges are non-refundable unless the return is due to our error.

5. Exchange Policy

We offer exchanges if:

  • The product is defective

  • The wrong item was delivered

Exchange requests must be made within 7 days of delivery.

6. Damaged or Defective Products

If your item arrives damaged:

  • Report within 24 hours of delivery

  • Provide clear photos of the product and packaging

  • We will arrange replacement or refund after verification

7. Cancellation Policy

  • Orders can be cancelled before dispatch.

  • Once shipped, cancellation is not possible.

8. Shipping Costs for Returns

  • If the return is due to customer preference, return shipping cost will be borne by the customer.

  • If the return is due to our mistake (wrong or defective item), we will cover the shipping cost.

9. Contact Us

For return and refund inquiries:

For questions regarding these Terms & Conditions:

📧 Email: contact@triostar.store
📞 Phone:03335114935
🌐 Website: https://triostare.store

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